Shipping and Returns
We hope you love all our products. However if you are not satisfied with your purchase we offer a refund.
Return postage fees are the responsibility of the customer returning the product unless one of the following has occurred: (1) If you purchased a product that was defective, or (2) Your product was damaged during shipping. If this is the case: we will include in your refund the amount of ground shipping costs incurred by your return. You will need to photograph the damage or defective product and email the photo to tenli.rozetreebotanicals.com.
To request a refund you need to contact us at email@example.com within 30 days receipt of the product. We require that you return the item to us within 15 days of notifying us of your request. Your refund will then be processed. Please retain proof of return in the event the package is lost during transit to us. Refunds apply only to products that contain at least 50% of the product. We are unable to process refunds for the 1 oz. Frank + Roze Facial Cleansing Oil or facial cloths. We do not provide refunds for packages that are stolen or lost.
Orders of $ 75 or more ship free in the United States with standard shipping rates. Please allow up to 2-3 days for order processing.